← All work

ProcareTelemed.

An AI-powered telemedicine platform with a simple promise: changing the way healthcare is delivered. We built the identity, the communication and the digital experience to carry it.

ClientProcareTelemed
ServicesBrand identity · Brand communication · Digital Product Design: Mobile App & Website
SectorHealthcare · Telemedicine
Year2024
ProcareTelemed · 2024
The question

How does a telemedicine brand earn trust before the first consultation?

Starting point

A complex platform in a cold category.

Telemedicine asks people to trust a screen with their health. ProcareTelemed offered a lot: AI-assisted care, remote monitoring, specialist access, scheduling and support in many languages. But an early identity, a medical cross and initials, looked like every other health product.

The brief: one clear, human and distinctive brand that could carry the platform across the app, the website and everyday communication, from the first impression to the last tap.

The idea

Trust first, technology second.

Patients don't buy AI; they buy being seen quickly by the right doctor. So the brand had to feel warm, human and immediate before it felt clever.

The mark

A P that opens like a window to the light.

It began as a medical cross, the symbol every clinic reaches for. It became an i beside a P, a person and a connection. It ended as one ownable mark: four pieces, a P with an open counter, in teal for calm, clinical clarity and amber for human warmth. The opening is a window, letting in a ray of light, optimism and good health. Together they step away from cold, hospital-blue convention.

From a generic medical cross to a single ownable mark.

The system01 / 05
Colour system Gradient system Type system Iconography Photography direction
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Colour
Brand in use / Marcomms
Procare Telemed brand presentation board
Procare Telemed flyer: Smarter, Faster Healthcare
Procare Telemed flyer: Online Doctor Consultation
Brand in use / Digital products0%
procaretelemed.com
ProcareTelemed homepage
01 / PromiseOne calm headline, in the brand's own gradient.
02 / IconsLine icons on mint, teal and gradient tiles.
03 / ProductThe platform shown inside the brand's world.
04 / CareWarm photography, one gradient panel.
05 / ActionOne clear next step, always a pill.
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Homepage
Brand in use / App

The brand's calm, carried across web & mobile.

Mobile for patients, a web portal for doctors. The same gradient, the same icon family, the same one clear next step.

In their words
Membrane made ProcareTelemed feel calm and trustworthy. Every screen has one clear next flow, and our customers noticed the difference immediately.

Devadatta Sahoo · Hyscaler Technologies

Client
  • ProcareTelemed
Services
  • Brand strategy & identity
  • Brand communication
  • Digital product design
Team
  • Membrane Inc.
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